Previously our meal at the Italian Villa and was satisfactory. Unfortunately, today we ordered a supreme pizza which was soggy and undercooked. We called to request a replacement, and to say they were not receptive to that idea is stating it mildly. However, with encouragement on our part, they reluctantly agreed. To our disappointment, the second pizza, although cooked slightly more, was also extremely soggy. In fact so soggy, it was soaking through the box.
Upon taking the pizza back and asking for a refund, we were again greeted with denials that there was anything wrong with the pizza, but did get a refund, reluctantly. When the manager came on duty, he called and was very rude and expressed his displeasure at us!!
Hummm, let's see....We as consumers, love to complain, love to make three trips back to a vendor to get a pizza that is even slightly palatable, love to be treated as idiots, because after all, we really don't know how a pizza is suppose to be prepared or taste.
Believe me, we would not have said anything if this pizza was remotely edible, and had we been treated with more respect we would certainly return. A trip to McKinney doesn't seem to far for a good meal at this point.
