It is frustrating. But did you know that if they get to the recycling center and there is unacceptable content in their truck, the center refuses the entire load. I think Bradshaw is doing a good thing by trying to ensure the acceptability of the load.
Perhaps they just need to work on educating home owners of the policy...
Yeah... that's why I put the questionable material right there on top for evaluation.
If I stuck the blocks of wood in a box in the middle of the bin then they would have knowingly hauled my unacceptable content to the recycling center in their truck.
I guarantee that every load they've ever taken to the center has contained unacceptable material. It's unavoidable.
I understand if they need to refuse the material (which, as I mentioned above, isn't specifically excluded and is far more appropriate for recycling than, say, milk cartons) but I did them the courtesy of making it clearly visible rather than sneaking it in.
Refusing the entire load, while it may be their right, is a passive-aggressive move directly out of the "F' you school of customer service"
This illustrates one of the issues with monopolistic city services. If trash were privatized and the companies actually had to compete for business at a household level there would be a profit motive to provide better service and more options at a lower price.
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You said that providing good customer service is difficult in this day and age. I imagine it's especially difficult to muster the will to provide excellent customer service when there is no incentive to do so. When you're sitting on a city-wide contract, you don't need to please the individual.
Perhaps we should consider opening up residential waste disposal services to additional vendors. Competition is good for businesses, customers, and is the American way.
Perhaps a little understanding and patience by all will move us further in the right direction.
