My wife took our truck there for an oil change 12/9/11 and had a similar situation. The windows were not cleaned, the truck floor was not vacuumed, and the antifreeze was left low. I checked and there is a new oil filter and the oil level is OK and the fluid looks new so I know they did the basic work. I checked this thinking if they skipped in some areas how do I know if the actually did the oil change.
I read all the other posts and it seems in general most give an A+, mainly for quick courteous service. Since our visits to the shop were close together I must assume the shop owner has an unmotivated employee that handled both our vehicles. Maybe a new hire that needs more training? I can accept that, but with the total cost for an oil change of over $40.00!! I'm afraid that I just might not be going back. I would prefer a bit slower service and more attention to detail OR just an oil change at a lower price.
And no, I don't work for a competitor.