I have had a few issues with her...
First, was when I was sent a fine and picture of my neighbors trash can that was clearly on his side of the mailboxes, but it was sent to me as if it was mine. I called and she removed the fine and noted my account.
Second, was when I received a past due notice on my homeowners dues, but I paid them back in December. Left a message and she never called back. I finally caught her at the office and she informed me that we have two accounts for some reason one that showed paid and the other that wasn't. She assured me this would be cleared up and I would not receive another statement.
Third, I left another message this week because I received another statement with additional late fees added to the initial homeowners fee. She has yet to call back.
Fourth, I sent an email today letting her know that I would appreciate a returned phone call to get this past due issue cleared up once and for all before its reported to my credit! And also to let her know that we haven't received our pool wrist bands for this year that we requested several weeks ago. Waiting for a response.
So needless to say my cutomer service experience hasn't been the best...she does seem overwhelmed...but at least when I do get her on the phone she is polite...so far anyway.
